Event Technology Sales Manager

The Event Technology Sales Manager position is based onsite in San Francisco and focuses on coordinating the sale and service of audio-visual presentations for convention groups, affiliates, and exhibitors at a Marriott International property. This role partners with Sales, Convention Managers, and Event Managers to design and execute convention events on site while delivering a high standard of service, with potential leadership involvement in cluster business councils.

Key Responsibilities

• Execute activities that support departmental and property goals.
• Adhere to all standards, policies, and procedures (MVP, SOPs, LSOPs, etc.) and ensure staff understand expectations and parameters.
• Participate in annual event technology operational reviews and propose operational improvements.
• Manage the operational aspects of booked business, including generating proposals, writing contracts, and customer correspondence.
• Handle the administrative processes associated with event technology sales.
• Ensure accurate customer billing for event technology products and services.
• Understand budgets, operating statements, and payroll progress reports to assist in departmental financial management.
• Participate in the development of the department budget and support the management of the profit and loss statement.
• Recognize the impact of Event Technology operations on property financial goals and maximize results.
• Solicit Event Technology sales from convention groups, affiliates, and exhibitors.
• Aim to continually improve service performance and customer satisfaction before, during, and after events to drive retention and referrals.
• Set a positive example for guest relations and communicate product and service commitments to staff, ensuring delivery as specified.
• Interact with guests to obtain feedback on product quality and service levels and focus on continuous improvement of guest satisfaction.
• Empower employees to deliver outstanding customer service and address guest problems and complaints promptly.
• Emphasize guest satisfaction in departmental meetings and pursue corrective actions based on quarterly Meeting Planner Survey results.
• Execute and support the company Customer Service Standards and the property's Brand Standards, practicing daily service basics of the brand.
• Provide exemplary customer service to drive satisfaction and loyalty by understanding customer needs and recommending appropriate features and services.
• Develop understanding of the property’s primary target customer and service expectations to offer effective business solutions before and during events.
• Collaborate with Sales, Convention and Event Managers to develop and coordinate convention events at the property.
• Maintain strong relationships with guests/clients, local and national suppliers, staging companies, and audio-visual consulting firms.
• Serve as a liaison between Event Technology and other property departments to ensure cohesive service delivery.

Requirements

• High school diploma or GED; 2 years of experience in sales and marketing, guest services, front desk, or related professional area.

Education and Experience

• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.
• High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.

Compensation and Benefits

• Salary: USD 36 - 51 per hour
• Benefits: Bonus eligible