Business Development Manager — Residential Treatment (RTC)

Avalon Malibu is seeking a Business Development Manager to expand the Residential Treatment Center referral network through trusted partnerships and a consultative, relationship-first approach. This hybrid role is based in Malibu, California, and focuses on building durable relationships that support Avalon Malibu's RTC program.

Responsibilities

• Establish and sustain long-term referral partnerships with a broad network including therapists, psychiatrists, psychologists, interventionists, concierge physicians, case managers, alumni professionals, attorneys, HR and EAP leaders, as well as selected corporate and community partners
• Deliver consistent, high-quality outreach through in-person meetings, presentations, tours, and partner education sessions
• Collaborate with Admissions and Clinical leadership to ensure accurate program representation, appropriate fit, and seamless handoffs
• Develop and manage account plans for priority partners, incorporating re-engagement and retention strategies
• Maintain a clear, measurable CRM pipeline; monitor outreach activities, tours, referral patterns, and conversion insights
• Represent the program at conferences, community events, and professional association meetings
• Provide market intelligence including competitor insights, referral feedback, payer trends, and partnership opportunities to refine messaging and service delivery

Requirements

• Minimum 3 years of experience in business development, clinical outreach, referral relations, or strategic partnerships within behavioral health, healthcare, concierge medicine, or similar high-trust environments
• A consultative partnerships mindset that emphasizes education, alignment, and problem solving without high-pressure selling
• Solid understanding of the RTC continuum of care and referral ecosystems, or the ability to learn quickly
• Comfort discussing private-pay positioning and insurance access with accuracy and discretion
• Excellent follow-up discipline and communications across email, phone, and in-person interactions
• CRM fluency
• Ability to travel locally for meetings and events; valid driver’s license

Technologies

• CRM

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Compensation & Benefits

Salary: USD 120,000 to 150,000 annually

Additional compensation: performance incentives, travel support, benefits, and paid time off (PTO).

Week in the Life

• 8 to 12 partner meetings (in-person or virtual) with targeted referral sources
• One facility tour or program introduction for clinicians, interventionists, or professional partners
• One partner education touchpoint such as micro-training, lunch and learn, case consult availability, or resource share
• Daily coordination with Admissions regarding fit, availability, and referral experience standards
• Two to three hours per week dedicated to CRM hygiene and reporting (pipeline stages, notes, follow-ups, and next steps)
• One community or professional event per month, or a hosted partner gathering

What Success Looks Like

• Growth in qualified RTC inquiries aligned with clinical criteria
• Expansion of active referring partners and repeat referrals from priority accounts
• Consistent outreach activity levels and timely follow-up Completion
• Clean, reliable CRM data with clear pipeline visibility and forecasting
• Partner satisfaction characterized by responsiveness, clarity, and professionalism in every interaction
• Accurate expectations for private-pay and insurance pathways without overpromising
• Seamless and discreet admissions handoffs that are well-orchestrated
• High-integrity representation of services, outcomes, and levels of care
• Long-term partner retention built on credibility rather than pressure

Career Story

This role offers a path to becoming Director of Business Development, with opportunities to shape partner education, brand positioning, event strategy, and expansion of the referral market.

Preferred Experience

• Existing Southern California referral network in behavioral health
• Experience with insurance workflows, verification of benefits (VOB), utilization review collaboration, or payer-aware admissions pathways
• Experience in event strategy, public speaking, and clinician education presentations
• Background in high-end hospitality or service environments where discretion and responsiveness are essential

To Apply

Submit your resume along with a brief note describing (1) the referral relationships you have built and (2) your approach to consultative partnerships.