Avalon Malibu is seeking a Business Development Manager to expand the Residential Treatment Center referral network through trusted partnerships and a consultative, relationship-first approach. This hybrid role is based in Malibu, California, and focuses on building durable relationships that support Avalon Malibu's RTC program.
Responsibilities
- Establish and sustain long-term referral partnerships with a broad network including therapists, psychiatrists, psychologists, interventionists, concierge physicians, case managers, alumni professionals, attorneys, HR and EAP leaders, as well as selected corporate and community partners
- Deliver consistent, high-quality outreach through in-person meetings, presentations, tours, and partner education sessions
- Collaborate with Admissions and Clinical leadership to ensure accurate program representation, appropriate fit, and seamless handoffs
- Develop and manage account plans for priority partners, incorporating re-engagement and retention strategies
- Maintain a clear, measurable CRM pipeline; monitor outreach activities, tours, referral patterns, and conversion insights
- Represent the program at conferences, community events, and professional association meetings
- Provide market intelligence including competitor insights, referral feedback, payer trends, and partnership opportunities to refine messaging and service delivery
Requirements
- Minimum 3 years of experience in business development, clinical outreach, referral relations, or strategic partnerships within behavioral health, healthcare, concierge medicine, or similar high-trust environments
- A consultative partnerships mindset that emphasizes education, alignment, and problem solving without high-pressure selling
- Solid understanding of the RTC continuum of care and referral ecosystems, or the ability to learn quickly
- Comfort discussing private-pay positioning and insurance access with accuracy and discretion
- Excellent follow-up discipline and communications across email, phone, and in-person interactions
- CRM fluency
- Ability to travel locally for meetings and events; valid driver’s license
Technologies
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Compensation & Benefits
Salary: USD 120,000 to 150,000 annually
Additional compensation: performance incentives, travel support, benefits, and paid time off (PTO).
Week in the Life
- 8 to 12 partner meetings (in-person or virtual) with targeted referral sources
- One facility tour or program introduction for clinicians, interventionists, or professional partners
- One partner education touchpoint such as micro-training, lunch and learn, case consult availability, or resource share
- Daily coordination with Admissions regarding fit, availability, and referral experience standards
- Two to three hours per week dedicated to CRM hygiene and reporting (pipeline stages, notes, follow-ups, and next steps)
- One community or professional event per month, or a hosted partner gathering
What Success Looks Like
- Growth in qualified RTC inquiries aligned with clinical criteria
- Expansion of active referring partners and repeat referrals from priority accounts
- Consistent outreach activity levels and timely follow-up Completion
- Clean, reliable CRM data with clear pipeline visibility and forecasting
- Partner satisfaction characterized by responsiveness, clarity, and professionalism in every interaction
- Accurate expectations for private-pay and insurance pathways without overpromising
- Seamless and discreet admissions handoffs that are well-orchestrated
- High-integrity representation of services, outcomes, and levels of care
- Long-term partner retention built on credibility rather than pressure
Career Story
This role offers a path to becoming Director of Business Development, with opportunities to shape partner education, brand positioning, event strategy, and expansion of the referral market.
Preferred Experience
- Existing Southern California referral network in behavioral health
- Experience with insurance workflows, verification of benefits (VOB), utilization review collaboration, or payer-aware admissions pathways
- Experience in event strategy, public speaking, and clinician education presentations
- Background in high-end hospitality or service environments where discretion and responsiveness are essential
To Apply
Submit your resume along with a brief note describing (1) the referral relationships you have built and (2) your approach to consultative partnerships.
